Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitors IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitors email and a username will be stored on the server.
How the Information is used
The information is used to enhance the vistors experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
All payments are made securely through PayPal.
You are able to pay using a credit card through PayPal without the need to have a PayPal account.
We aim to despatch all orders within 48 hours of receipt, but occasionally there may be delays in the postal service and you should allow up to 5 working days during busy periods.
Goods will be sent to the address stated on your order. A signature may be required upon delivery if you chose a recorded or trackable delivery service.
Should any item be temporarily out of stock, we will inform you be e-mail and endeavour to despatch your order as soon as possible.
RETURNS / REFUNDS
You may cancel your order at any time prior to your order being processed by sending us an e-mail or by phone. No order may be cancelled at any time on personalised goods.
If your goods have already been despatched then your have 7 days from date of despatch to cancel the order by first informing us by e-mail giving us the reason for cancellation.
As with all returns they must be returned in the given time in their original condition with the packaging unopened. When received, the goods will be inspected then credit applied. No postal charges will be given on items other than faulty goods, and items returned are at your own risk, we therefore recommend that you obtain a free proof of postage certificate or use the recorded delivery service at your own expense.